Mimecast
WEB APP • SAAS • B2B
Mimecast's Analysis and Response Centre (ARC) streamlines access to data and analysis of security detections generated by its Email Protection engines. As the lead designer on the project, I spearheaded the evolution of this feature, transforming it into a robust and versatile tool enhanced with comprehensive data visualization capabilities tailored for security analysts and network administrators trough an evolved Service Design, UX, and UI, while maturing its Design System.
Senior Product Designer, UX & UI
Objectives
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Help admins and analysts interrogate Mimecast's engines detections and their email security status. 

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Show detailed actions taken on specific emails and recipients by the policies triggered.

Surface detection data for individual users and groups.

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Provide insights and support to refine security policies.

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Integrate AI natural language processing (NLP) detections to identify Business Email Compromise (BEC) resulting from Phishing attacks
My Role in the Solution
Collaborating closely with data science specialists and technical project owners I conducted:

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Heuristic analysis, competitive reviews, and customers surveys.

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Defined Service Design, Architecture of Information, content and features matrix.

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Wireframes, UX, UI, and high fidelity prototypes.

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User Testing and feedback sessions.

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Detailed Design and Documentation.

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Development Design support.
SERVICE DESIGN & ARCHITECTURE OF INFORMATION
Mimecast's Analysis and Response Center is a powerful and versatile tool designed to showcase, categorize, and analyze threat data while presenting system behaviors through various lenses. Its primary goal is to empower users to detect vulnerabilities and optimize their organization's email security. In close collaboration with technical experts, we established a solid information architecture to support the ambitious, continuously evolving service design.
PERSONAS & USER STORIES
The service and user experience design is informed by harvesting insights from current platform users. Through a thorough examination of their expectations, we define compelling, relevant, and achievable user stories.
IT Admin
As an IT administrator responsible for overseeing email security within our organization, I want to efficiently manage and monitor our mail security software through an intuitive and informative dashboard. This will enable me to proactively identify and address potential threats, ensuring the safety of our organization's communication channels.
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Acceptance Criteria:
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The dashboard should provide a clear overview of our email security status, including real-time threat detection and historical data.
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The dashboard should offer detailed logs and reports, allowing me to investigate incidents and generate compliance reports.
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Notifications and alerts should be prominently displayed, enabling me to respond swiftly to critical security events.
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The user interface should be user-friendly, with intuitive navigation and clear labelling of functions.
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I expect to keep updated regarding the latest risk analysis.
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Should meet the demands of a busy IT admin managing a large volume of emails...
Security Analyst
As an IT security analyst tasked with maintaining the highest level of email security for our organization, I need a robust and insightful dashboard within our mail security software. This dashboard should provide me with advanced analytics, threat intelligence, and investigation tools to promptly detect and respond to emerging email threats.
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Acceptance Criteria:
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The dashboard should present in-depth analytics on email detections paterns, and trends.
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It should offer threat intelligence feeds and real-time updates on the latest email security threats, enabling me to stay ahead of emerging risks.
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The ability to create and fine-tune advanced threat detection rules and policies .
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The dashboard should provide detailed forensic capabilities, allowing me to trace and investigate the source and impact of email-based security incidents.
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Integration with threat intelligence platforms and other security tools should be supported for a holistic view of the threat landscape...
RESEARCH, INFORMATION ARCHITECTURE & PLANNING
To deliver this project, I worked closely with the data science team to conduct a series of workshops aimed at gathering insights from competitor analysis, a heuristic evaluation of the existing platform, and customer support research. Using these insights, I mapped the information architecture, developed a content and features matrix, and structured the design phases to align with the project owner’s roadmap.
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To ensure both quality and efficiency, I designed and proposed a series of milestones that served as a blueprint for defining the specific tasks required to complete the project.
UX & UI DESIGNS
The user experience and interaction designs were meticulously crafted to simultaneously cater to both legacy users and new customers, avoiding alienation, and providing a more intuitive interface with reduced cognitive workload. This ensures seamless analysis of the increased volume and complexity of information.
User's Testing
Considering the technical complexity and volume of information that surfaced, a set of guided tests with the use of a high fidelity prototype was designed to validate the general service design solution, the intuition of the user experience, as well as the proposed content design.
Design System
The project was created with scalability in mind, facilitating the use of atoms and molecules from its design components to become part of the product design system and facilitating a seamless expansion of its features into other sections of the platform.
RESULTS
Measured based on three months period relative to the previous period
EXPANDING THE SOLUTION
Beyond the Analysis and Response capabilities delivered for the project, this effort also opened opportunities to enhance the platform’s reporting features, enabling more retrospective analysis of detections to support strategic approaches to securitization.
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​I explored customer needs for these reports to define entry-point triggers and identify synergies across other products on the platform. Building on this foundation, I delivered service design, AI integration, UX, and UI work, advancing the project into the prototype phase for both internal and external validation.